Our Expertise · Claims & Recovery
Structured, documented progress through the claims process
The broker's role in a claim is not to make coverage decisions, but to support the flow of information, documentation and coordination between parties within the terms of the policy.
Speak with our teamSEDDK licensed · SBD member · Est. 2019 · 25+ years team experience
Claims workflow
- Loss event and initial notification
- Coverage review and verification of notification obligations
- Preparation of claims documentation
- Adjuster and insurer coordination
- Negotiation within the policy framework
- Monitoring the settlement process
- Reinsurance recovery coordination where applicable
Role and limits
Coverage decisions rest with the insurer; loss assessment belongs to the relevant experts and adjusters. Neolife organises information requests, assists with understanding policy provisions and supports process traceability — it does not guarantee outcomes.
Preparedness begins at placement
Clear notification provisions and consistent documentation expectations make the placement and wording stage important. Where reinsurance recovery is in scope, the process connects with our reinsurance brokerage work.
Let us assess your risk together
Let us talk about your operations, your current programme, or your placement needs.
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